Recovery Supervisor at PecanTrust Microfinance Bank Limited

PecanTrust Microfinance Bank Limited “the Bank” is a financial licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under Bank, high net-worth individuals among others.

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We are recruiting to fill the position below:

Job Title: Recovery Supervisor

Location: Lagos
Employment Type: Full-time

Job Roles and Responsibilities

  • Ensure collection of outstanding payments from customers.
  • Recovering bad debts from delinquent debtors.
  • Resolving disputes with customers, ensuring that concerns are resolved correctly.
  • Clarify potential consequences of not paying such as sales of collateral process.
  • Manage customers who are resistant by remaining polite, tactful, firm, and honest.
  • Complete any administrative task as required for the efficient running of the teams’ activities.
  • Always deliver a consistent and professional level of service.
  • Devising customized recovery strategies on a case-by-case basis.
  • Reducing the non-performing loan owned by the Bank.
  • Following up with clients on previous payment arrangements.
  • Locating and establishing contact with debtors.
  • Taking ownership of debt collection cases.

Educational Skills and Requirements

  • BSc. in Banking and Finance or related field
  • 3 years of experience in debt collection
  • Ability to meet set target and deadlines
  • Excellent numeracy and reporting skills
  • Excellent communication skills, including the ability to negotiate respectfully and communicate rationally
  • Demonstrated ability to follow policy and procedure
  • Accuracy and attention to detail
  • Microsoft office skill
  • Leadership, managerial, multitasking, analytical, and decision-making skills

Application Closing Date
28th February, 2021.

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