IT Support Engineer (Cement Industry) at Dangote Group

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard-earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

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We are recruiting to fill the position below:

Job Title: IT Support Engineer (Cement Industry)

Job Ref.: ObajanaIT001
Location: Obajana, Kogi
Job Type: Full Time
Department: DCP – Finance & IT

Key Duties and Responsibilities

  • Serve as the primary contact for IT related issues to end-users in DCP plants and manage IT service management helpdesk.
  • Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.
  • Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end-user and expert support teams.
  • Communicate resolution of faults to end-user/ fault/request initiator.
  • Log all requests/ issues into the service center database and perform regular trend analysis of issues and requests.
  • Assist in developing and administering training programs for end-users e.g. on relevant self-help tips.
  • Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback
  • Administer internal customer satisfaction surveys.
  • Keep abreast with new end-user technologies and apply knowledge to DCP.
  • Manage user accounts, passwords, and permissions.
  • Prepare and submit periodic management reports to the Plant IT Coordinator.
  • Perform any other duties as may be assigned by the Plant IT Head.

Requirements

  • B.Sc / HND Computer Science + 3 years experience
  • Certified IT Professional (CISCO, MSCE, COMPTIA -A+ )
  • Skilled in software configuration and hardware installations.

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply now!

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