Customer Service Representatives at a Leading Financial Institution – Tribest Support Limited (Nationwide)

Tribest Support Limited – Our client, a leading Financial Institution, is currently in the process of recruiting suitable and qualified candidates for the position below:

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JOB TITLE: Customer Service Representative

LOCATIONS: Nationwide

EMPLOYMENT TYPE: Full-time
Industry: Financial Institution

JOB DESCRIPTION: 

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Up-selling and Cross-selling of bank’s products and services to existing and potential customers.
  • Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Handling currency, transactions, and confidential information professionally.
  • Following all bank financial and security regulations and procedures.
  • Ensure customer satisfaction and provide professional customer support.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.

JOB REQUIREMENTS:

  • OND / NCE in any field
  • Experience: 0 – 3 years
  • Must not be more than 27 years old
  • Cash handling experience and on-the-job training may be required.
  • Exceptional time management, communication, and customer service skills.
  • High level of accountability, efficiency, and accuracy.
  • Good knowledge of MS Office especially Excel and Word
  • Strong communication and interpersonal skills
  • High level of accountability, and accuracy.

SALARY: ₦70,000 – ₦85,000 monthly + HMO + Pension + Proximity.

APPLICATION DEADLINE: 30th of April, 2021.

METHOD OF APPLICATION

Interested and eligible applicants should
Click here to apply online

 

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